Organization of work

          All requests, that come from our partner (employer) shall be sent to the e-mail of our dispatcher. He processes them by checking in advance the correctness of the addresses, if any clarifications are required – they are being commented with the employer and afterwards they are submitted to the driver for implementation in the form of GPS coordinates. The information to the driver includes: dates and hours of loading and unloading, as well as the reference numbers, the tonnage and the number of pallets, that must be loaded, possibly, the protocols of pallets replacement. Our drivers have their phones connected to the Internet and they can make photos of goods or documents and send them to us or you at any time if necessary. If there is a necessity of a more complex communication while at a point of loading or unloading - it is performed directly by or dispatcher, who is fluent in French, English and Russian. In case of a delay during the transportation due to traffic jams, road accidents or other reasons, you will be informed in time. The time of arrival and then the time of loading are inscribed in the CMR consignment note upon arrival at the address of loading.

          Each truck is equipped with 15 pcs. of belts, rubber dock pads, 30 pcs. of angles and ADR equipment, as well as ADR instructions in Bulgarian. Our trucks are equipped with devices for the highways in Germany, Belgium, France and Spain. We use the Czech company Eurowag as our partner and intermediary about the tolls and the fuels. The servicing of the trucks is carried out by two service shops in Belgium, with which we have long-term partner relationships. The servicing is planned together with the employer in advance. The navigation systems, that we use, report the distance and the hours necessary to reach the address, as well as the working hours of the driver and his driving time. This information is also visible for the dispatcher on his working computer, so it can be provided to you at your request, at any time.

          Before we take the transportation query, you will be informed in advance about the remaining driving hours and working day of the driver, thus the loading and the unloading will be correctly planned and it will be revealed, if it is possible to comply with the delivery time limit, if there is one.

          We are always ready to accept each timely information, every single detail, that is important for you, in order to achieve the necessary synchronisation of the working process together.